Orders & Shipping
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
How long will it take for my order to arrive?
Delivery times may vary depending on your location and the shipping method selected at checkout. Please refer to our Shipping Policy for estimated delivery times and additional information.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase from Zecana. If you are not satisfied for any reason, you may return your item(s) for a full refund within 30 days of purchase. Please refer to our Returns Policy for detailed instructions on how to initiate a return.
How do I exchange an item?
If you would like to exchange an item for a different size or color, please contact our customer service team at [email address] to request an exchange. We will provide you with further instructions on how to return the original item and process your exchange.
Are returns free?
Yes, we offer free returns on all eligible orders within the United States. International customers are responsible for return shipping costs. Please refer to our Returns Policy for more information.
Products & Sizing
How do I know what size to order?
We recommend referring to our size guide, which can be found on each product page, to determine the best size for you. If you have any specific questions about sizing or need assistance, please contact our customer service team for personalized advice.
Do you restock sold-out items?
While we strive to keep our inventory fully stocked, popular items may sell out quickly. We regularly update our website with new arrivals, so be sure to check back often for restocked items and new releases.
Are your products ethically sourced?
At Zecana, we are committed to ethical and sustainable practices. We work closely with our suppliers to ensure that our products are produced in safe and fair working conditions, using environmentally responsible materials and manufacturing processes.
Contact Us
If you have any additional questions or need further assistance, please don't hesitate to contact our customer service team at [email address] or by phone at [phone number]. Our dedicated team is here to help you with any inquiries or concerns you may have.
